At Saugandhika, we prioritize customer satisfaction and strive to ensure that you are happy with your purchase. If you are not fully satisfied with your order, please review our Refund and Returns Policy below.

1. Returns Eligibility

  • We accept returns on items that are unused, unopened, and in the original packaging.
  • Products must be returned within 7 days from the date of purchase.
  • To be eligible for a return, your item must be in the same condition that you received it, along with the receipt or proof of purchase.

2. Non-returnable Items

  • Certain products, such as perishable items, intimate goods, or items marked as final sale, are non-returnable.
  • Any items that have been opened or used (for hygiene reasons) cannot be returned.

3. Return Process

  • To initiate a return, please contact our customer service team at sbproductsbms@gmail.com or call 
  • +919591655266,+91725986299 Provide your order number, product details, and reason for return.
  • Once your return request is approved, we will provide you with a return authorization number and instructions on how to send the product back.

4. Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
  • Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

5. Shipping Costs

  • Customers are responsible for the return shipping costs unless the product is defective or damaged.
  • In the case of a defective or damaged item, we will provide a prepaid shipping label to return the product.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us within 7 days of receipt. We will replace or refund the product at no additional cost.
  • For damaged goods, please provide photographs of the damage when reporting the issue.

7. Exchange Policy

  • If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item. Exchanges are subject to availability.

8. Contact Information

  • For any queries or to initiate a return or refund, please contact our customer service team: